Hipidy — seamless delivery solutions
Hipidy is an application designed to streamline the delivery process from restaurants and stores to customers. I led the user experience and user interface design to ensure ease of use and efficiency, focusing on providing a seamless experience for both customers and partners.
Work details
The challenge
The market was crowded with fragmented delivery apps, each vendor with its own. Customers juggled multiple accounts, repeated fees, and inconsistent experiences. The challenge was to unify it all into one platform serving customer, vendor, and driver together.
Use case
Research & discovery
Interviews with customers, drivers, and vendors to surface the real pain points.
Experience architecture
A unified ordering journey and a shared multi-vendor cart with clear tracking.
Design & prototyping
A full design system and interactive prototypes tested with real users.
Design solution
Through thoughtful design and a seamless user experience, the challenges turned into measurable results that boosted growth and user satisfaction.
Unified multi-vendor cart
Customers add items from several shops and check out once, cutting order steps dramatically.
Live driver tracking
A live map with accurate ETAs that boosted customer trust.
Vendor dashboard
A simple interface to manage products, orders, and inventory in one place.
